Comments on: The Wall Street Journal renewal policy http://eatsleeppublish.com/the-wall-street-journal-renewal-policy/ Thoughts on the future of publishing Thu, 26 May 2011 22:44:01 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: SK http://eatsleeppublish.com/the-wall-street-journal-renewal-policy/comment-page-1/#comment-2700 SK Thu, 01 Oct 2009 19:50:04 +0000 http://eatsleeppublish.com/?p=47#comment-2700 Rick, We also received a renewal notice months before it was set to expire. I put it off thinking it would get cheaper .... wrong! Even the call center now quotes me the same as our paper renewal notice. The other 'deal' they are running right now would cost me $50 MORE than what they mailed me. Am I willing to pay the increase above the introductory rate for the paper? No. Is the other person in my house? Yes. So we will probably end up getting it. Makes for expensive compost in my opinion. Rick,
We also received a renewal notice months before it was set to expire. I put it off thinking it would get cheaper …. wrong! Even the call center now quotes me the same as our paper renewal notice. The other ‘deal’ they are running right now would cost me $50 MORE than what they mailed me. Am I willing to pay the increase above the introductory rate for the paper? No. Is the other person in my house? Yes. So we will probably end up getting it. Makes for expensive compost in my opinion.

]]> By: Rik http://eatsleeppublish.com/the-wall-street-journal-renewal-policy/comment-page-1/#comment-2667 Rik Thu, 20 Aug 2009 22:33:10 +0000 http://eatsleeppublish.com/?p=47#comment-2667 Just got a Renewal notice by email from them...two problems: 1) My sub doesnt expire for another 4 months. 2) The renewal price is over $100 more than the call center renewal rate. Sheesh. Seems to me, a company in the new business relies on customer trust...gouging typically doesn't help build trust. Just got a Renewal notice by email from them…two problems:

1) My sub doesnt expire for another 4 months.
2) The renewal price is over $100 more than the call center renewal rate.

Sheesh. Seems to me, a company in the new business relies on customer trust…gouging typically doesn’t help build trust.

]]> By: Monica Guzman http://eatsleeppublish.com/the-wall-street-journal-renewal-policy/comment-page-1/#comment-34 Monica Guzman Mon, 05 May 2008 20:00:56 +0000 http://eatsleeppublish.com/?p=47#comment-34 A few months ago I was this close to cancelling my New York Times Sunday subscription. I called customer service to share the bad news, and without missing a beat, the woman on the other line told me she'd cut the monthly rate in half, from the $26 I was paying to $13. I was stunned, but considering the paper's plummeting profits, not entirely surprised. I kept my subscription, and thank God -- 'cause I don't know what I'd have done without this Sunday's summer movie preview. A few months ago I was this close to cancelling my New York Times Sunday subscription. I called customer service to share the bad news, and without missing a beat, the woman on the other line told me she’d cut the monthly rate in half, from the $26 I was paying to $13. I was stunned, but considering the paper’s plummeting profits, not entirely surprised. I kept my subscription, and thank God — ’cause I don’t know what I’d have done without this Sunday’s summer movie preview.

]]> By: Kim Larsen http://eatsleeppublish.com/the-wall-street-journal-renewal-policy/comment-page-1/#comment-31 Kim Larsen Wed, 30 Apr 2008 23:37:58 +0000 http://eatsleeppublish.com/?p=47#comment-31 Friggin right Jason! Friggin right Jason!

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